FREQUENTLY ASKED QUESTIONS
Shipping
Shipping is FREE for all orders over $49. Orders placed Monday through Friday (excluding major holidays), will typically ship within 24 hours and received within 5-7 business days (often sooner!), depending on your ZIP code.
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Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.
We are currently unable to ship to PO Boxes, military addresses, and/or internationally.
On infrequent occasions, we may be out of stock of your desired supplements. In this case your order may take longer. We will contact you if this happens.
Express Delivery Options
PureJoy Health Express will be offering express delivery and central supplement pick-up services for locations within the metropolitan Atlanta, Georgia area. Stay tuned. Also, email us at info@purejoyhealthexpress.com to let us know if you are interested in this convenient delivery or pick-up option for your orders.
Returns & Refunds
We’re here for you. On the rare occasion something goes awry, we will be happy to offer a solution.
If an item is missing or damaged you may email us at info@purejoyhealthexpress.com to request a refund or replacement item within 30 days of your purchase.
We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request.
Replacements are subject to availability and will be shipped at no additional cost.
The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct before finalizing your order.
PureJoy Health Express is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.